All orders are processed within 10 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

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Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Jeffrey's Ibiza is not responsible for these charges if they are applied and are your responsibility as the customer.

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How do I check the status of my order?

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When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

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If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at hellosexy@jeffreysibiza.com with your name and order number, and we will look into it for you.